Improving Specialty Care Referral Process and Creating Culture of Collaboration for Santa Clara County Safety Net Providers with E-­‐Consult

Friday, April 06, 2018

Three years ago, when a primary care provider in the Santa Clara County safety net referred someone to a specialist for follow-­‐up care, they relied on the patient to set up the appointment, a system that ultimately didn’t work. Within six months of being referred, 50 percent of patients had not seen a specialist. The process failed for a variety of reasons, recounts Kent Imai, medical director for Community Health Partnership (CHP), a consortium of nonprofit community health cent ..